If the internet is not the issue, the next thing businesses should do is check the physical terminals to ensure they are functional. With a variety of technology available for businesses, it is important to know what type of connectivity devices have, because not all mobile devices are enabled with the ability to connect to cellular data. Some mobile POS systems, including those offered by Stax, are able to connect to cellular data instead of WiFi. In some cases, the internet service providers experience disruption and the problem goes beyond the WiFi. In this case, it is important for management and staff on duty to understand how to remedy WiFi connectivity problems and to have information readily available to reconnect point-of-sale terminals to the internet. If the issue is simply the WiFi connection causing card processing errors, the problem can be easily solved and card payments can resume fairly quickly. Since most businesses use WiFi to operate their point-of-sale terminals, this is the best place to start when an issue occurs. Wireless internet outages cause connectivity issues and can be easily remedied with a backup solution such as a DSL or hard-wired internet connection. Checking to see if there is an issue with the internet service provider is a good first step to diagnose the disruption. ![]() Since payment processing outages are infrequent, the first step for any business experiencing issues with processing payment should be determining the cause. When an outage takes place, there are a few crucial steps the business should take to troubleshoot and communicate the issue. ![]() Learn More What to Do During Credit Card Processing Outagesĭisruptions in card processing are stressful for everyone involved. All businesses must be aware of the possibility of an outage and have a plan in place to maintain business continuity and transaction processing capabilities in such an event. In an increasingly cashless world, it is a huge problem for businesses when credit card processing outages occur. Though rare, these outages could happen at any time, and reliance on outdated hardware and software puts businesses at risk. Using outdated payment terminals and systems can also lead to issues, which is why it’s essential to choose the best payment terminals and ensure that they are supported by your processor. A F iserv outage in February 2021 was reportedly caused by a power outage from a winter storm, but the TSYS outage still leaves questions unanswered. Payment processor outages are not only disruptive, but their cause also is not always easily understood or clearly communicated to the public. Though the outage only lasted for about 30 minutes, it took approximately three hours for affected businesses to announce they were fully operational again. ![]() The Saturday night outage made the news when several businesses reported they were unable to process credit and debit card transactions. In August 2021 TSYS, a major credit card processing company serving over 80,000 retailers in the US, had an outage that caused quite a stir. Causes of payment processing breakdowns often stem from widespread power outages (often due to weather), internet service disruptions, and technology failures. And when credit card processing outages occur, the revenue loss can be huge. For businesses of all sizes, credit card payments are essential.
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